Shipping policy

Updated 2 November 2026. These terms apply to new orders. We continue to honour the delivery terms agreed for earlier purchases.

Delivery options and charges

We dispatch from Pretoria, South Africa. Choose courier delivery to your address or TCG Locker collection where offered at checkout. Delivery is R100 for orders of R1,000 or less and free for orders over R1,000, based on the product total after discounts and before delivery. International delivery is not currently offered.

For address delivery, enter your complete street address, suburb, town, postal code and a working mobile number. For TCG Locker collection, complete the locker-selection step on your order confirmation or order-status page after payment. Please contact us if that step does not appear or you need help choosing your locker. We will confirm the selected locker before dispatch; we do not choose one on your behalf.

When your order will be ready

Your product page shows whether your piece is finished stock, made to order or part of a preorder. Production time and courier transit time are separate.

  • Hospital Essentials and Going Home parcels: made to order, with dispatch three weeks after ordering. Courier delivery follows dispatch.
  • Made-to-order balloons and alphabet flags: two-week production lead time, plus delivery.
  • Seaside preorder garments: the current batch has an expected delivery window of end November to the first week of December 2026. Available production places are limited.
  • Finished-stock pieces and First Birthday parcels: availability follows the selected pieces. Contact us before ordering for a fixed occasion so we can confirm the dispatch date.

Orders containing finished-stock and made-to-order or preorder pieces are sent together when the whole order is ready. Payment is collected in full at checkout. Contact us before ordering if you need a different arrangement.

We will provide tracking after dispatch. Courier transit depends on the destination and service; a production lead time is not a guaranteed arrival date. If a delay affects a stated dispatch or delivery window, we will contact you about the available options. This does not limit your cancellation or refund rights.

For help, email d.declareclothing@gmail.com with your order number. See our returns and refunds policy.